000 00271nam a2200097Ia 4500
100 _aOwen T
245 _aSuccess At The Enquiry Desk : Successful Enquiry Answering - Every Time
260 _bLibrary Asso, London
082 _a2:(D6,8B)/N96/B21778
300 _app 82; 21*17
999 _c14163
_d14163